Shipping policy

Shipping Policy

Thanks for riding with SHOTGUN! Every SHOTGUN product is made to order, so please allow time for both production and shipping.

Processing & Production

Because our products are made to order, most orders require approximately 2–8 business days for production before they ship. Production times may vary depending on the product, order volume, and customization.

Please note that production time is separate from shipping time.

Estimated Delivery

Once production is complete, your order will be shipped to the address provided at checkout.

Most orders are expected to arrive within approximately 2 -3 weeks from the date the order is placed. Delivery times are estimates and may vary based on your location, shipping method, carrier delays, holidays, weather, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions or minimum-purchase offers will be displayed on our website or during checkout when applicable.

Tracking Your Order

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation at the email address provided with your order.

Please allow time for tracking information to update after your package has been shipped.

Multiple Items

If you order more than one item, products may occasionally be produced or shipped separately. This means you may receive more than one package or tracking number for the same order.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible at support@shopshotgun.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

SHOTGUN is not responsible for packages that are lost, delayed, or delivered incorrectly because an incomplete or incorrect shipping address was provided at checkout.

Delayed or Lost Packages

Carrier delays can occasionally occur and are outside of our direct control.

If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at support@shopshotgun.com with your order number. We'll help investigate the shipment and determine the appropriate next steps.

International Orders

International shipping availability and rates may vary by destination. International customers may also be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These charges, when applicable, are the responsibility of the customer.